iTrack – Claims management
iTrack training – Claims management
In a nutshell
Objective: Know how to declare, process and track claims in iTrack
Duration: 1/2 day
Format: On-site or remote
Prerequisites: None
Target audience: Management / Customer service
Teaching methods: Sessions with a maximum of 6 participants + Internet access if distance learning + Lectures and practical exercises
Evaluation methods: Questionnaire at the end of the course
Training methods
This training is provided by a consultant trainer whose skills have been validated by ITinSell management. It is validated by :
- – A questionnaire designed to assess the extent to which trainees have assimilated the concepts covered.
– A sign-in sheet, signed by the trainees and the ITinSell training consultant for each half-day.
– A questionnaire designed to evaluate performance
Training plan:
- – Solution overview and benefits
– Training objectives - View and track claims :
– Requests (Back Office or parcel file)
– Carrier responses
– Follow-up and complaints
– Document transmission
– Refund invoices -
Open a manual claim from the parcel card or tracking page:
– Damage
– Spoliation
– Contestation d’acquis
– Processing required actions -
Settings :
– Manual or automatic sending
– Carrier mails for iTrack Report
