Purchase experience analysis

Have access to dashboards displaying your post-order KPIs

Generate valuable reports on post-purchase customer experience using a comprehensive and unique Business Intelligence tool.

Dive into e-commerce Big Data and evaluate your customers’ satisfaction, thanks to response rates exceeding 50% and statistics covering all stages (order, shipment, delivery, complaints, etc.).

Schedule a demo

Purchase experience analysis

Have access to dashboards displaying your post-order KPIs

Generate valuable reports on post-purchase customer experience using a comprehensive and unique Business Intelligence tool.

Dive into e-commerce Big Data and evaluate your customers’ satisfaction, thanks to response rates exceeding 50% and statistics covering all stages (order, shipment, delivery, complaints, etc.).

Schedule a demo

KPI and e-commerce reports

More than 100 KPIs to evaluate your e-commerce experience. Analyse the performance of your teams and carriers, and the satisfaction of your customers.

From order confirmation through to receipt (or return), all data is tracked and integrated.

Use our detailed reports to improve your service quality and that of your partners.

Order preparation time

  • Click to ship time
  • Preparation time
  • Payment registration time
  • Depot processing time
  • Order processing time

Delivery time

  • Click to deliver time
  • Click to possession time
  • 1st delivery attempt time
  • Handover time

Quality and performance reports

    • Delivery promise commitment
  • Overdue or lost shipments
  • Late shipments
  • Missing shipments (not scanned)
  • Shipments with address errors
  • Carrier Service Quality rate

Customer satisfaction

  • Customer experience evaluation: delivery speed, packaging, general satisfaction, etc.
  • Delivery issue raised by the customer: non-receipt, damage, theft, parcel refused or returned
  • Delivery confirmation
  • Tracking page and notification views

Reports per delivery event

  • Volume of shipments completed
  • Shipments delivered on first attempt
  • Shipments delivered after second attempt
  • Shipments left at collection point
  • Shipments with return
  • Cancelled shipments

Time taken to integrate shipments into carrier network

  • Comparison between sender declaration date and carrier scan date
  • Analysis by parcel, shipping order, etc.

Complaints statistics

  • Volume of open complaints per incident type: lost, late, damage, billing error, compensation dispute
  • Rate of complaints per incident type

Analysis of shipment costs

  • Distribution of billed shipments by type of carrier product
  • Analysis of average weight measured by the carrier
  • Analysis of gross shipping costs and net billed shipping costs
  • Analysis of handover rate
  • Analysis of reimbursements received for billed shipping costsRépartition des expéditions facturées, par type de produit transporteur
  • Analyse des poids moyens pesés par le transporteur
  • Analyse des ports bruts et nets facturés
  • Analyse des taux de remise
  • Analyse des remboursements obtenus sur les frais de ports facturés

Analysis of customer billing

  • Average shipping cost
  • Average basket

Reports that can be fully configured

Generate your analysis across geographical scales that vary from country to post code. Compare data for different date ranges or analysis methods.
Even annotate your graphs from the interface for your tracking records or reports!

… and exported

Configure your dashboards with the KPIs that you want to prioritise. Schedule reports to be sent periodically by email for efficient meeting preparation.
Also export your results to flat file (csv or excel) to add to your records.

Follow in the footsteps of the 1700 e-retailers already on board!

Schedule a demo