A new retention lever. New tools for re-engagement.
Don’t leave your customers once the order is placed. Accompany them to the actual delivery of their package and beyond… to the next order. Turn your delivery tracking into a retention tool.
You want to build pages to suit your image and your needs? Well, it’s possible!
Because we know that your brand environment is important to you, we enable you to make delivery an extension of your image.
Your customers are informed and guided step by step, while remaining in your environment.
We offer you a wide range of customization options to create pages tailored to your needs and strategy! Isn’t that great?
A clear timeline highlighting past, current and future delivery milestones, up to the projected delivery date.
A detailed, time-stamped history of all delivery steps performed.
Complete information about the collection point: address, opening hours, accessibility, route…
Simplify your customers’ experience by providing easy access to the return label or return request, depending on your policy.
All information about the package being delivered: tracking number, weight, size…
Give your customers instructions to follow in the event of a problem, and reduce the number of calls to your customer service department.
An essential feedback tool to control your customer satisfaction.
Choose which contact channels you want to focus on according to your service strategy.
Have your customers evaluate the delivery and get KPIs on packaging quality, speed, overall satisfaction…
Opt for a direct interface interface between your customers!
Personalized follow-up pages enable you not only to maintain the link with your customers, but also to offer different ways of getting in touch and making complaints.
You handle incoming requests more quickly, your customers are supported and they trust you.
We support you, you support them!
- – Estimated delivery date
– Real-time delivery status
– Alert in case of incident
– Pick-up point information
– Confirmation of receipt
– Declaration of non-receipt
– Damaged product
– Missing product
– Evaluation of the delivery
– Free comment
– After sales service procedures
– Return label