Maintain the link, re-engage, build loyalty
Your customer has received their package but their experience is not over! Combine delivery data with your CRM data to send targeted and dynamic communications via automated scenarios.
Close to your customers, create targeted dynamic loyalty campaigns dynamic loyalty campaigns
Customize notifications based on all of your customers’ delivery criteria and information: zip code, rating, delivery method, civility, product line, purchase history… The possibilities are endless and allow you to establish effective scenarios by sending the right message to the right person at the right time.
Automatically handle dissatisfaction
Control your customer satisfaction by establishing action scenarios based on delivery evaluations. You are pro-active and guarantee a quick response to dissatisfaction.
Tracking page
Customizable tracking with your brand image.
Interactive and scripted tracking frieze.
Tracking available in 15 languages.
Forecasted delivery date.
Geolocation and information about the pickup point.
Tips and procedures to follow during and after delivery.
Address error portal.
Return portal.
Banner ads, cross-selling blocks, retargeting, etc.
Notifications
Notification of the recipient by email and sms on 20 preconfigured events.
Recipient’s reminder on some critical events.
Customization of the sender of SMS notifications.
Customization of mail sender with dedicated SMTP configuration.
Unlimited and customizable scenarios by order, shipment type, destination area, period, special event, etc.
Free notification contents allowing conditional text.
Parameterization of notification sending slots (during the day, out of weekend, etc.).
Automatic time zone management.
SMS receipt acknowledgement, feedback in case of wrong number.
Acknowledgement of consultation and clicks on sms, mails and tracking pages.
A/B testing of communication scenarios.
Confirmation and evaluation of delivery.
Predict mode (untracked shipments).
Tracking page for non-tracking shipments.
Setting up alerts for your customer service department based on events, damage declared by a recipient or an evaluation left below an informed threshold.
Reportings
History of client consultations.
History of notifications sent.
Control of the respect of your delivery commitments. Comparison between your announced delivery time and actual time.
