Re-engage customers after delivery with Btrust FID
Julien FIETTE See Full Bio
Your customer has received their order but their experience is not over!
With Btrust® FID, push notifications campaigns to your customers to rate their delivery experience.
After receiving rates, send a timely response to increase loyalty and re-purchase.
Create targeted and dynamic loyalty campaigns
Personalize the notifications you send based on delivery criteria and relevant customer information: postal code, rating, delivery method, title, product range, purchase history…
Deal with customer complaints automatically and proactively
Control customer satisfaction by creating action scenarios based on delivery ratings.
Be pro-active and swiftly manage dissatisfaction. If a customer has left a bad review, don’t give up!
Demonstrate that customer satisfaction is a priority! Send messages to your customers thanking them for their review.
