All-new customer experience
Agile, personalised and proactive communication for enhanced customer loyalty.
Offer your customers a dynamic and re-engaging post-purchase experience. ITinSell’s predictive AI allows you to offer a personalised and automated form of communication.
All e-commerce orders are transformed into targeted upselling and cross-selling opportunities.
All-new customer experience
Agile, personalised and proactive communication for
enhanced customer loyalty.
Offer your customers a dynamic and re-engaging post-purchase experience.
ITinSell’s predictive AI allows you to offer a personalised and automated form of communication.
All e-commerce orders are transformed into targeted upselling and cross-selling opportunities.
Notifications and tracking tools completely in line with your brand image
Say goodbye to anonymous, out-of-control tracking! Reintegrate this crucial e-commerce stage into your environment.
A complete range of notification channels with predictive and proactive communication.
Your new super power: reassurance for enhanced customer loyalty.
Contextualise your communication
Delivery is now a key aspect of any marketing strategy as a contextualised and personalised communication tool.
Reduce your WISMO (Where Is My Order) rate and prevent customer dissatisfaction with proactive and reassuring communication.
80% of buyers track their parcel: integrate the tracking tool into your environment and take advantage of it to boost cross-selling and upselling.
Maintain the relationship, even after the order is complete
Never lose sight of your customers again! Manage customer satisfaction until the very end.
Accompany your customers throughout the delivery stage and inform them in the event of problems or delays.
Engage in continuous, personalised communication to maintain the link and reinforce their trust.
Engage your customers following delivery
Achieve up to a 50% customer feedback response rate by integrating receipt confirmation and evaluation into your order tracking system.
Set up a returns portal within your order tracking system to assist your customers in scheduling re-shipments.
Offer coupons in line with configured scenarios.
Monitor post-purchase experience
Take advantage of the latest technology and offer your clients the ultimate post-purchase experience.
AI and machine learning to anticipate problems and delivery dates (even when you ship without tracking).
A/B testing on your communication channels in order to continuously improve the experience you offer your customers.
