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Central Optics

Simplify logistics, decrease low value incoming calls to Customer Service and boost customer loyalty

About Central Optics

Central Optics offers a choice of more than 100 top brand products from world renowned laboratories and can meet the majority of prescriptions thanks to a complete selection of lenses as well as care products and accessories The company isnthe leader in online renewable lenses and it’s business is based on customer loyalty 90 of orders are from existing clients.

ITinSell’s solutions include multi carriers labels edition, monitoring and tracking of shipments, proactivity for delivery issues, communication to the final customers (notification, follow up messages, evaluation, etc ) and Business Intelligence solution for your shipment flows.

1
Platforme
22
Delivered countries
16
Carriers
10+
Websites
-40%
Incoming contact reduction – cost reduction
4.67/5
Average customer satisfaction rating – Increase loyalty
92%
Re engagement rate