Purchase experience analysis
Have access to dashboards displaying your post-order KPIs
Generate valuable reports on post-purchase customer experience using a comprehensive and unique Business Intelligence tool.
Dive into e-commerce Big Data and evaluate your customers’ satisfaction, thanks to response rates exceeding 50% and statistics covering all stages (order, shipment, delivery, complaints, etc.).
Reports that can be fully configured
Generate your analysis across geographical scales that vary from country to post code. Compare data for different date ranges or analysis methods.
Even annotate your graphs from the interface for your tracking records or reports!
… and exported
Configure your dashboards with the KPIs that you want to prioritise. Schedule reports to be sent periodically by email for efficient meeting preparation.
Also export your results to flat file (csv or excel) to add to your records.