Purchase experience analysis
Have access to dashboards displaying your post-order KPIs
Generate valuable reports on post-purchase customer experience using a comprehensive and unique Business Intelligence tool.
Dive into e-commerce Big Data and evaluate your customers’ satisfaction, thanks to response rates exceeding 50% and statistics covering all stages (order, shipment, delivery, complaints, etc.).
Purchase experience analysis
Have access to dashboards displaying your post-order KPIs
Generate valuable reports on post-purchase customer experience using a comprehensive and unique Business Intelligence tool.
Dive into e-commerce Big Data and evaluate your customers’ satisfaction, thanks to response rates exceeding 50% and statistics covering all stages (order, shipment, delivery, complaints, etc.).
KPI and e-commerce reports
More than 100 KPIs to evaluate your e-commerce experience. Analyse the performance of your teams and carriers, and the satisfaction of your customers.
From order confirmation through to receipt (or return), all data is tracked and integrated.
Use our detailed reports to improve your service quality and that of your partners.
Order preparation time
- Click to ship time
- Preparation time
- Payment registration time
- Depot processing time
- Order processing time
Delivery time
- Click to deliver time
- Click to possession time
- 1st delivery attempt time
- Handover time
Quality and performance reports
- Overdue or lost shipments
- Delivery promise commitment
- Late shipments
- Missing shipments (not scanned)
- Shipments with address errors
- Carrier Service Quality rate
Customer satisfaction
- Customer experience evaluation: delivery speed, packaging, general satisfaction, etc.
- Delivery issue raised by the customer: non-receipt, damage, theft, parcel refused or returned
- Delivery confirmation
- Tracking page and notification views
Reports per delivery event
- Volume of shipments completed
- Shipments delivered on first attempt
- Shipments delivered after second attempt
- Shipments left at collection point
- Shipments with return
- Cancelled shipments
Time taken to integrate shipments into carrier network
- Comparison between sender declaration date and carrier scan date
- Analysis by parcel, shipping order, etc.
Complaints statistics
- Volume of open complaints per incident type: lost, late, damage, billing error, compensation dispute
- Rate of complaints per incident type
Analysis of shipment costs
- Distribution of billed shipments by type of carrier product
- Analysis of average weight measured by the carrier
- Analysis of gross shipping costs and net billed shipping costs
- Analysis of handover rate
Analysis of customer billing
- Average shipping cost
- Average basket
Reports that can be fully configured
Generate your analysis across geographical scales that vary from country to post code. Compare data for different date ranges or analysis methods.
Even annotate your graphs from the interface for your tracking records or reports!
… and exported
Configure your dashboards with the KPIs that you want to prioritise. Schedule reports to be sent periodically by email for efficient meeting preparation.
Also export your results to flat file (csv or excel) to add to your records.
